Refund policy

Returns, Refunds & Order Cancellations

Return eligibility

For eligible items, you may request a return within 14 calendar days after delivery. This is the maximum return window. Items must be unused, in their original condition, and include original packaging and all included parts.

Some products are not eligible for change-of-mind returns. Products excluded from returns will be clearly marked “Final Sale — No Change-of-Mind Returns” on their product page before purchase. Please review the product page before ordering. These exclusions do not limit rights or remedies that may apply to damaged, defective, incorrect, or misdescribed items under applicable law.

How to request a return

Email monsieursnout@gmail.com with your order number, the item, and the reason. Wait for approval and return instructions before mailing anything.

Return shipping and fees

For approved change-of-mind returns, the customer pays return shipping and obtains the return label. No restocking fee is charged.

Damaged, defective, or incorrect items

Contact us at monsieursnout@gmail.com as soon as possible with your order number, a description, and clear photos. Do not send the item back until we provide instructions. We will review the issue and provide an appropriate resolution in accordance with applicable law.

Refunds

If a return is approved, we will email instructions. After the item is received and inspected, we will notify you of the decision. Approved refunds will be issued to the original payment method within 7 business days after acceptance. Your bank or payment provider may take additional time to post the refund.

Order cancellations

You may request cancellation within 15 minutes after placing an order by emailing monsieursnout@gmail.com with your order number. Cancellation is possible only if fulfillment has not begun. After 15 minutes, contact us promptly; we will check whether the order can still be stopped.

Contact

Monsieur Snout
Email: monsieursnout@gmail.com